FAQ — Help Center

FAQ — Help Center

(Frequently Asked Questions — Asthetic Nine)

1. How do I place an order at Asthetic Nine?

Choose the product you want, select size/color and click Add to Cart.
Then proceed to Checkout and complete your order using one of our secure payment methods.

2. How long does delivery take?

After your payment is confirmed, order processing takes 1–3 business days.

The average delivery time within the United States is:

  • 5–10 business days

You will receive tracking updates by email as soon as your order is shipped.

3. How can I track my order?

You can track your order on our official tracking page:

➡️ Track Your Order

Simply enter your order number or the tracking code sent to your email.

4. My tracking information is not updating. What should I do?

Tracking codes can take up to 48–72 hours to start showing movement, especially during busy periods.
If there is no update after 5 business days, please contact our support team.

5. Do you ship worldwide?

At the moment, no.
Asthetic Nine currently ships exclusively within the United States.

6. Will I have to pay any extra taxes or fees?

No.
Asthetic Nine covers all additional shipping-related taxes and fees.
The amount shown at checkout is the final price — you will not be charged any extra costs.

7. How does your return and refund policy work?

You may request a return within 7 calendar days from the date your order is delivered.
To be eligible, the item must be:

  • Unused

  • Undamaged

  • In its original packaging

For full details, please check our page:
➡️ Refund Policy

8. I received a damaged or incorrect item. What should I do?

We’re sorry for the inconvenience.
Please contact our support team:

📧 astheticnine@gmail.com

Include:

  • Your order number

  • Photos of the item received

  • A brief description of the issue

Our team will handle your case with top priority.

9. How can I contact Asthetic Nine?

You can reach us via:

📧 astheticnine@gmail.com
⏳ Average response time: 24–48 business hours.

10. What makes Asthetic Nine products special?

Every piece goes through a curated selection process, focused on design, quality, and the unique ritual-inspired identity of Asthetic Nine.
Each item is chosen to deliver a premium experience in both style and craftsmanship.